BNY Frontier case study

When BNY brought AI into high-stakes financial operations, it led with governance. The bank's AI-powered "digital employees" now handle repetitive validation work inside the same audit trails as human staff, cutting validation time from minutes to under 30 seconds and freeing people for analytical and strategic roles. Check out the infographic for ideas on how Microsoft 365 Copilot can support similar goals in your own regulated environment. @Microsoft Copilot

What happens when America’s oldest bank hands repetitive work to AI? This customer story infographic shows how BNY built an internal AI platform to run “digital employees” inside the same systems, workflows, and audit trails that govern its human workforce. Read the infographic to see how BNY reshaped its organization around AI without sacrificing control.

View: BNY Frontier case study